General

1. What is your age?
Under 55
55-64
65-74
75-84
85+
Prefer not to answer

2. How did you hear about the online seminar (check all that apply)?
ORS email invitation

ORS insurance rate letter

ORS website

ORS Connections newsletter

Fall Best of Health newsletter

BCBSM website for public school retirees

Retiree organization

Friend or family member

Other:

Seminar Content


Please provide feedback on the seminar content by responding to the questions below (only respond for the materials you reviewed or select “Did not review”). Please base your responses on the quality of the materials, not the online format or ease of using the website (which you can rate in the following section).
3. On a scale from 1 to 5, where 1 is “not at all useful” and 5 is “very useful,” how would you rate the following content?
a. Plan Changes
Not at all useful   Very useful Did not review
 1  2  3  4  5
b. Blue Cross Blue Shield of Michigan
  Not at all useful   Very useful Did not review
Medicare PPO Documents  1  2  3  4  5
Non-Medicare PPO Documents  1  2  3  4  5
Videos  1  2  3  4  5
c. Optum Rx
  Not at all useful   Very useful Did not review
Medicare Documents  1  2  3  4  5
Non-Medicare Documents  1  2  3  4  5
Medicare Videos  1  2  3  4  5
Non-Medicare Videos  1  2  3  4  5
d. Delta Dental
  Not at all useful   Very useful Did not review
Plan Documentation  1  2  3  4  5
Member Tools & Information  1  2  3  4  5
Videos  1  2  3  4  5
e. EyeMed
  Not at all useful   Very useful Did not review
Plan Documentation  1  2  3  4  5
Member Tools & Information  1  2  3  4  5
Videos  1  2  3  4  5
4. Are there any topics of interest that you would like to learn more about from the insurance carriers at a future seminar?

Overall Experience


Tell us what you liked about the online seminar and what you think we could do to improve the overall user experience by responding to the questions below.
5. Have you visited this online seminar in the past? If no, skip to question 7.
 Yes   No
6. Is the updated website easier to use to find the information you need?
 Yes   No
7. How would you rate the ease of accessing the seminar online and navigating the site?
Not at all easy   Very easy
 1  2  3  4  5
8. Tell us what you liked most about the seminar:
9. What do you think we could do to improve your overall experience?
10. Overall, how would you rate the online seminar?
 Poor  Fair  Good  Very Good  Excellent